Frequently Asked Questions

If you can't find the information you need, feel free to contact InstantIT's Customer Service.

HowTo

• 1. How do I place an order online?
  Click here for a step by step guide on how to place an order online
• 2. How do I create an quote online?
  Click here for a step by step guide on how to create a quote online

My Account

• 1. How do I view the status of my order?
  Login into your account and click the 'Order History' link located under the 'Your Account' section on your right. This will bring you to a page with the list of your most recent orders. Click the 'View' link for your order to display your order details & status.
• 2. How do I update my account information?
  Login into your account and click the 'Account Details' link located under the 'Your Account' section on your right. Edit your account details and click 'Update Details' to commit the changes.
• 3. How do I manage my shipping details?
  Login into your account and click the 'Shipping Addresses' link located under 'Your Account' section on your right. You can then add, edit, or delete your shipping addresses.

Payment

• 1. What payment options does InstantIT offer?
  InstantIT offers the following payment options :
  
  Credit Card (Visa, Mastercard, AMEX(3.5% surcharge))
  BPay
  Direct Deposit
• 2. When is payment required?
  Payment is required before your order can be filled and delivered to you, unless you have a Credit Account with InstantIT.
• 3. What security procedures does InstantIT implement for credit card payments
  All credit card payments are securely processed on a 128 bit SSL Certificate protected page.
• 4. How do I apply for a credit account?
  To apply for a credit account, please contact 07 3292 0242 or email info@instantit.com.au

Privacy

• 1. What is your Privacy Policy
  Instant IT complies with the National Privacy Principles and the Privacy Act 1988(Cth). Any and all information collected at this site will be kept strictly confidential and will not be sold, rented, loaned, or otherwise voluntarily disclosed to any person or company. Any information you allow Instant IT to collect will be held with the utmost care, and will not be used by us or any third party authorised by us in ways that you have not consented.
  
  Click here for our complete privacy policy

Returns

• 1. What is InstantIT's returns policy?
  InstantIT has a 7 day product return policy. All inward freight will be the responsibility of the sender. InstantIT will not cover the cost of inward freight.
• 2. How do I return a product
  Contact Returns Department at returns@instantit.com.au to obtain a Return Authorisation Number. RA numbers for warranty and credit returns are valid for 14 working days only. Returns will not be accepted without a valid RA number.
  
  Once an RA has been raised you will be advised this and also the return address. Return the product to the return address provieded, with the RA number clearly written on a sticky label on the outside of the shipping carton (do not write directly onto the carton). All products returned for credit must be in pristine, unopened condition with all seals intact.
  
  InstantIT recommends returns be sent by registered or certified mail or a reliable courier. InstantIT accepts no responsibility for loss or damage occurring in transit or return.
• 3. How long does it take for returns to be processed
  Any refunds will not be paid until such time as goods returned have been receipted in our warehouse and inspected.
• 4. How will I be refunded
  Once the return is inspected and completed, a direct deposit into your nominated bank account for the refund amount excluding any restocking fees, freight or other costs will be made.
• 5. What are “No Return” products
  Special Conditions Products supplied on a "No Return" basis cannot be returned to InstantIT unless the product is faulty within the warranties imposed by statute and which cannot be excluded by agreement. Products sold on the "No Returns" basis include:-
  
  

  • All PGP Corporation products
  • All Compaq products
  • All Fujitsu Hard Drives
  • Hewlett-Packard PC, server & notebook products (inc. accessories)
  • All Hewlett-Packard UNIX products
  • All Honeywell OEM products
  • All IBM hardware products
  • All Intel CPU's, OverDrives, Graphics Cards & Motherboard products
  • All Microsoft OEM products
  • All Quantum drives
  • All Sony products
  • All Storagetek products
  • All Toshiba products
  • Kingston Memory product

  
  
  All products supplied under this condition will have "No Return" clearly marked on the InstantIT consignment notice.
• 6. Dead On Arrival Products (DOA)
  Should an InstantIT product be received which is dead on arrival, the InstantIT Returns Department must be notified, either by phone or fax, within 14 working days of delivery. Proof of identity is required and should be faxed to InstantIT.
  
  If a product returned as "dead on arrival" is found not to be faulty, you (the customer) will be charged a no-fault fee of $100 plus any return freight.
• 7. What are InstantIT’s return policy for products under warranty?
  There is no charge for repairing products covered by warranty, but the inward freight on return is the customer’s responsibility.
  
  All software products are covered by 7 day warranty from the date of purchase by the end-user. The customers should be aware that any failure of software products due to misuse of the product or hard disk failure is not covered by warranty.
  
  Please contact the Returns Department and advise the date of purchase, the InstantIT order number and the serial number of the product. You can contact us at returns@instantit.com.au.

Shipping

• 1. What delivery options does InstantIT use?
  We use commercial couriers selected by our suppliers. To keep our margins low to give you the best prices and to eliminate unnecessary handling, we ship direct from the supplier to your door. This means Australia Post is not an option. The best freight options (minimum price) will be chosen for you on checkout.
• 2. How do I calculate the cost of delivery for my Order?
  At any time, after placing items in your basket, enter your postcode and click the Estimate Freight button. This will indicate your freight charge as a summary line in the basket, before going to checkout.
• 3. How is freight calculated?
  Freight is calculated by the weight of the goods selected and the postcode to where they are being shipped. Note that there is also the possibility that your goods selected need to come from different suppliers, so this will incur additional freight charges.
• 4. Why is the delivery cost for some small item too high?
  Most commercial couriers have a minimum weight and minimum box size that attracts a standard freight charge. Because we don't use Australia Post, see above, the minimum charges apply.
• 5. Why does InstantIT not use Australia Post?
  We use commercial couriers selected by our suppliers. To keep our margins low to give you the best prices and to eliminate unnecessary handling, we ship direct from the supplier to your door. This means Australia Post is not an option. The best freight options (minimum price) will be chosen for you on checkout.
• 6. Why am I charged two or three times the "normal" freight charge?
  To keep our margins low to give you the best prices and to eliminate unnecessary handling, we do not hold any stock at InstantIT and we ship direct from the supplier to your door. This means that sometimes the combination of goods on your order requires shipments from a number of suppliers that may be in different cities. The freight charged reflects the number of separate supplier shipments.
• 7. Can I order online and pickup the goods from your Queen St address?
  To keep our margins low to give you the best prices and to eliminate unnecessary handling, we do not hold any stock at InstantIT. It is not possible to collect from our Queen St address, freight exempt. If you choose to ship to our address and get the item held for collection, you will still be charged freight to our address. Items not collected after 3 months will be re-sold.
• 8. Does InstantIT offer International delivery?
  We do not ship internationallly. We only ship to Australian postcodes.